Returns and Cancellations Policy

This page applies where paid coordination services are offered.

Cancellation request window

Where booking fees apply, cancellation requests submitted at least 24 hours before the booked slot are reviewed for full adjustment options.

Adjustment routes

Depending on timing and operational constraints, requests may be resolved by rescheduling, credit note, or proportional reimbursement.

Processing timeline

Approved return decisions are processed within 10 business days from final confirmation of request details.

Consumer rights

This policy is applied alongside your statutory rights under UK consumer law, including relevant provisions of the Consumer Contracts Regulations 2013 where applicable.

How to submit a request

Email supportuse@naturalsweep.world with booking reference, date, and reason for request.